General terms and conditions:

•          Awafi program of AlRomansiah Co. Ltd., is a program for rewards ran by AlRomansiah Co. Ltd. and as a member you will get reward points when you make a purchase in AlRomansiah restaurants and that’s when you show your Awafi number when purchasing. These terms and conditions are about membership, earning and redeeming earned according to the program when registering in Awafi.

 

1-     By using your Awafi number in any of AlRomansiah branches to earn points you are automatically giving your consent on the program, terms and conditions subjected to modification from time to time.

 

2-     AlRomansiah Co. Ltd. has the right to withdraw or cancel any or all Awafi issued memberships and refuse to grant points and withdraw it, and refuse the right to retrieve the value of earned points without prior notice. And that’s as a result of any violation of these terms and conditions or non-payment of the purchased items.

 

3-     Your membership in the program can be withdrawn or rejected if you were a part of any forgery, robbery or deception with or without a reason and this withdrawal or refusal can be done without a notice. Also, the membership can be canceled if it turns out you were a part in any misuse of the Awafi program membership. If this takes place, all your existing points in your membership account will be considered canceled and you won’t be able to regain its value again.

 

4-     AlRomansiah Company has the right to modify or stop the program and change, cancel or withdraw any of the terms and conditions according to its assessment and without having to give any reason at any time.

 

5-     AlRomansiah Co. Ltd. has the right to stop the membership in the program – current or new – for a temporary or a permanent period. And AlRomansiah Co. Ltd. will work hard to update this and add precise information on its website www.alromansiah.com or AlRomansiah Application about this change, addition, withdrawal or modification. It’s your responsibility to read those terms and conditions carefully and accept it.

 

6-     The continuity of your membership means that you agree to commit to all of the applied from time-to-time terms and conditions. And in case you do not agree to any of the terms and conditions, we advise you to withdraw and cancel your membership.

 

7- Benefits and offers provided to you through the program can change or be withdrawn without prior notice about it. And AlRomansiah Co. Ltd. can’t afford any responsibility as a result of these procedures.

 

8- AlRomansiah Co. Ltd. has the right to modify the method of earning the points or return its value including the number of points earned and the value of these points.

 

9- You are responsible of informing Awafi members service center about any change in your address or the details of how to contact you and AlRomansiah Co. Ltd. will not be held responsible for any illegal usage or misuse of Awafi membership.

 

10- When you sign up to Awafi program, you give your unconditional consent to AlRomansiah Co. Ltd. to collect, use and retain the existing information in the Awafi membership application form and your other personal information as well including and without confining; your email address, addresses, your contact numbers, your date of birth, details of your purchases and so on, and this is for the following purposes: -

 

a. To ensure the efficiency of the program, the eligibility and exchange of the points value.

b. To provide information about Awafi program.

c. To develop / provide new products and services.

d. For accounting and financial audit purposes.

e. For marketing and consumer behavior researches and analysis purposes.

f. For transparency purpose as it’s legally required.

g. To inform you and to send offers, services, products and the benefits provided by AlRomansiah Co. Ltd.

h. To help in planning, development and running the program.

 

11- Your mentioned consent will continue to be effective till you withdraw the consent and this is by calling the call center 920000144. Withdrawal of the consent means that the service provided to you will not continue and it also authorizes AlRomansiah Company to cancel your membership individually.

 

12- AlRomansiah Co. Ltd. will not be held legally responsible for any loss or damage, either in a direct or indirect way as a result of cancellation or change in the program or any of the benefits or advantages available to members.

 

13- AlRomansiah Company website www.alromansiah.com are considered final and obligatory and it invalidate these terms and conditions and other information provided here on the program.

 

14- In case of a technical error in the system, and the loss of all or some of the customers data for any reason, AlRomansiah Co. Ltd. does not take any responsibility towards that.

 

Note: in case the program was activated in branches outside the kingdom: -

15- These terms and conditions are governed by the laws of the country that you issue the Awafi membership card in and any dispute can be referred to the courts of that country.

 

Conditions of redeeming Awafi points through the website or the app:

      

validity of customer balance from redeeming the points in the website or the app through the client’s wallet is 48 hours only, then it gets deleted without a notice to the customer.

In case of canceling a paid order through Awafi points, the amount cannot be added to the customer again.

Awafi offer and redeeming of points does not include:

1)    Companies’ customers.

2)     Anyone that has discounts.

 The minimum number of points to redeem is 50 points and the maximum is 500 points per day.

 

Terms and conditions of Awafi weekly offers:

All of Awafi offers and rewards are for the customers who completed their information only.