FAQ

• Common question

  • # Membership related questions:

   

  Q1: what is Awafi?

  Awafi is the rewards program from AlRomansiah Co. Ltd. If you often order from AlRomansiah restaurants all over the Kingdom, this program adds value to the ordering experience by offering many rewards and benefits. By signing up to this program, you can get:

  A- Free membership.

  B- Points and rewards through AlRomansiah branches.

  C - An opportunity to get discounts and special offers for the subscribers in Awafi.

   

  Q2: So, how I can sign up?

   

  There are several ways to register for the program:

  1- Through one of our branches or by calling the unified number 920000144

  2- Through the app or the website www.alromansiah.com

  Q3: Is there joining fee to become a member in Awafi?

  Awafi membership is free. And once you visit any of the AlRomansiah branches or through our website, so get ready to enjoy the program

  Q4: requiring personal information in the application form, what about privacy?

  Your privacy is important to us, we prevent access to our members' personal information and maintain strict procedural guarantees to protect it.

  Q5: How I can update my profile?

  You can update your membership information by logging in to your account online or by contacting Awafi Member Service Center.

   

  Q6: Can my Awafi membership become inactive at any time?

  Your account is considered inactive if there are no purchases in the account for 90 days period, however, the available points in your current account remain for 12 Georgian calendar months period from the date of each purchase. If you are not able to activate your membership during this period, your points will expire, and to reactivate your account, use your membership in any of AlRomansiah restaurants branches.

   

  # Points earning questions: 

   

  Q1: How I can earn points?

  To start earning points, simply give the employee your phone number and Awafi points will be recorded every time you order at any of AlRomansiah branches.

  Q2: On which products I can earn Awafi points?

  With Awafi, you can earn points on all of the products of AlRomansiah restaurants

  Q3: How many points I can earn upon purchase?

  The number of points you have earned depends on the amount of purchase. You can find out that in detail via Awafi calculator.

  Q4: Can I earn and redeem Awafi points across the different countries dealing with the program?

  Awafi points can only be earned and redeemed in the country that issued the membership.

  Q5: Can I earn points if I do not have Awafi membership number or the number with me?

  yes, You can earn points without showing the membership card, by your phone number registered in Awafi program.

  Q6: What is the difference between basic points and bonus points?

  Basic Points are the points you scored on daily purchases during purchasing on regular and promotional days. Bonus or additional points are the special points awarded to the member during a promotional campaign, for example:

  "Getting 100 points during the month of August".

  Q7: How much time it takes to get the points in my account?

  Points will be in your account in at least 24 hours after making the purchase.

  Q8: When I can use my points after purchase?

  Your points are activated after making the purchase and completing registration information.

  Q9: Can I transfer my points to another member?

  No, you can’t transfer your points to another member

  Q10: How I can check my points?

  You can check your points in four ways:

   

  1- When you visit one of our branches

  2- By contacting the customer service center and giving them the phone number or membership number.

  3- By entering the site www.alromansiah.com.

  4- Through the app of AlRomansiah. 

  Q11: When do my points expire?

  Your basic points and bonus points are valid for 90 days from the date of each purchase.

   

   

  # Questions regarding the usage of rewards:

   

  Q1: How I can use my points?

  You can redeem your points by visiting any of AlRomansiah restaurants branches. Once you reach the payment place the receptionist will be able to inform you of the points available in your account. You can also choose to redeem your points (in case the purchase value is less than your available points), or pay part of the purchase (redeem your points in addition to paying the remaining amount through an accepted payment method), or to earn your points only upon purchase.

   

  Q2: What do I need to redeem my points?

  You need to provide the membership number to redeem your points, also provide the code sent to your mobile phone only in order to benefit and redeem your earned points.